Complaints Handling and Resolution Process

Our Chairman, IPPFA Board and Senior Management are committed to delivering fair dealing outcomes to our customers.

As a locally bred company, we believe in building relationships with our customers and doing the right thing for our customers. We commit to be responsive to our customers’ needs and requests, and attend to complaints promptly and effectively.

Should our customers think that our Financial Adviser Representatives have misconducted in their professional capacity, our customers may forward the complaint to us in writing or email to the following addresses below.

I. Email address:
Attention to Compliance and Practice Standards

II. Written complaint should be mailed to:
Compliance and Practice Standards Department
78 Shenton Way #30-01
Singapore 079120

Our complaint process involves acknowledging receipt of the complaint and committing to reply to our customer with a final report within two weeks from the date of complaint.

If the case is more complex and requires an extension of time, we will make a request to our customer.

Our customer may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for further advice if the final report is not satisfactory.