Fair Dealing

Our Commitment To You

At IPP Financial Advisers Pte Ltd (“IPPFA”), we strongly believe that our business revolves around you – our valued Customer! Our Directors and Senior Management pledge to deliver fair dealing outcomes to you.

 

In our pursuit to be the foremost Financial Advisory company in Singapore and the region, we commit ourselves entirely to the advocating of a fair dealing culture within our very organisation. We pride ourselves in engaging qualified professionals and teaming up with only the best in the industry to provide you with quality advisory services. To ensure the delivery of fair dealing outcomes to you, we have put in place the following processes and procedures:

  1. Our Directors and Senior Management are committed to championing a fair dealing culture within IPPFA.
  2. Products endorsed by us will have been independently analysed and selected for their suitability in meeting your needs.
  3. We continuously organise comprehensive and structured training programmes to ensure that our Financial Adviser Representatives stay competent, providing you with fine service and sound advice.
  4. Our regular in-house publications and marketing collateral aim to help you make informed financial decisions by providing clear, relevant and timely information.
  5. We have an established Complaint Handling Process to ensure that all customer complaints are dealt with independently and in a prompt and effective manner.

IPPFA constantly reviews and enhances our existing policies and processes, adopting superior practices and delivering fair dealing outcomes in your best interests. Click here to see our Directors and Senior Management Pledge to achieving Fair Dealing Outcomes.